Support Overview

GajShield is committed to providing superior support for every product we offer. We ensure that you have our team to help you to achieve your security objectives. Mission critical requirements are met, and issues are efficiently resolved through our agent-assisted support system. Your security is important to us, and we are always available to help.

What does  our support services mean to you?

We are committed to delivering a high-quality customer experience. That means that our customers have a variety of award-winning support options to meet their needs, including:

  • telephone support – If you have a critical, time-sensitive issue, our team of experts are always available for you.
  • Email support – Technical specialists are also available via email.
  • GajShield Knowledge Base – This searchable repository has a wealth of information and it is continually updated with product alerts, links to solutions, and product patches, as well as extensive product usage information and thousands of technical tips.
  • Technical and product news – To help keep you informed of evolving news and trends in application development and release management, you can subscribe to our monthly newsletter and technical updates.
  • New product downloads – You’ll also find the latest product upgrades, patches, and fixes in addition to documentation, and current releases
  • Customer Portal - Access to customer portal helps you to manage the licenses of your GajShield firewall appliances 

Activate your Licenses

Login to your GajShield Customer Portal to activate and manage your appliance licenses

Manage Your Products

Check your subscribed services and renewal dates of your GajShield Products and Services

Manage Your Profile

Keep your account information and your organisation's details up to date by managing your profile