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Customer Support
Help When You Need ItGajShield is committed to delivering a high-quality customer experience. That means a variety of award-winning support options — email, live chat, knowledge base, customer portal, telephone, and trained channel partners — ready to help with anything from licensing to critical incidents. Email Support Call Toll-Free 1800-2676-960 |
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Available
24 × 7 Live Chat & Phone
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Backed By
ICSA-Certified Engineering
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Based In
India · Mumbai
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Six Ways to Reach Us
Pick the channel that fits your need — from instant chat for quick questions to telephone support for critical incidents.
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EMAIL SUPPORT
Technical Support via EmailReach our technical specialists at support@gajshield.com. Please mention the serial number of your appliance and send the request from your registered email address for fastest resolution. Email support@gajshield.com → |
LIVE CHAT · 24×7
Instant Help, AnytimeLive Chat support is available 24×7 for any queries or assistance. Get instant feedback and solutions to your problems with our live chat support team. Start a chat at kb.gajshield.com → |
KNOWLEDGE BASE
Self-Service LibraryA searchable repository of product alerts, solutions, patches, configuration guides, and thousands of technical tips — continually updated by the GajShield engineering team. Browse the knowledge base → |
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TELEPHONE
For Critical IncidentsFacing a time-sensitive issue? Call our toll-free number 1800-2676-960 for direct technical assistance. Have your appliance serial number ready and email supporting logs to support@gajshield.com. Call 1800-2676-960 → |
CUSTOMER PORTAL
Manage Your LicensesAccess the GajShield Customer Portal to activate and manage licenses for your appliances, check renewal dates, and keep organisation details up to date. Visit Customer Portal → |
DOWNLOADS & NEWS
Stay Up to DateGet the latest product downloads, patches, and signatures. Subscribe to our monthly newsletter for news and trends in application development, release management, and security. Get product updates → |
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Support from GajShield Partners
Your Local Reseller PartnerThe ideal support partner is your local reseller. They can provide remote telephone and email support, plus on-site assistance for installation, consultancy, security analysis, and troubleshooting. Ask your local GajShield Gold Partner about their service and support plans — tailored to your industry, deployment size, and compliance requirements. Find a Partner → |
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GajShield Customer Portal
Everything In One Place1
Activate Your LicensesLog in to activate and manage licenses for every GajShield appliance you own. 2
Manage Your ProductsCheck subscribed services and renewal dates across your fleet at a glance. 3
Manage Your ProfileKeep your account information and organisation details up to date. |
Reach Our Technical Support Team
Email us anytime or call our toll-free number for critical incidents. Our team is available 24×7 for instant messaging, standard phone, and email support.
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Email
support@gajshield.com
For all technical queries
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Toll-Free
1800-2676-960
For critical incidents
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Direct Line
+91 (22) 6660 7450
Mumbai office · 24×7
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Need Help With Your GajShield Deployment?
Reach out via your preferred channel — email, live chat, phone, or knowledge base. Our team will get you to the right resolution as fast as possible.
Email Support Knowledge Base Customer Portal