Support Overview

WHAT DOES OUR SUPPORT SERVICES MEAN TO YOU?

GajShield is committed to delivering a high-quality customer experience. That means, you have a variety of award-winning support options to meet your needs, including:

Email support:

Our Technical specialists are always available for assistance via email. You can reach our support by sending an email to support@gajshield.com. Please make sure you mention the serial number of the device for the support and send the support request from the registered email address

Live Chat:

Our Live Chat support is available 24*7 to help you with any queries or assistance. Get instant feedback and solution to your problems live with our live chat support available on www.gajshield.com

GajShield Knowledge Base:

This searchable repository has a wealth of information and it is continually updated with product alerts, links to solutions, and product patches, as well as extensive product usage information and thousands of technical tips.

Customer Portal:

Access to customer portal helps you to manage the licenses of your GajShield firewall appliances.

Telephone support:

If you are facing any critical or time sensitive issue on GajShield firewalls, our Technical support is available to assist you and guide you to resolve it. You can register your call on our toll free number 1800-2200-32. Do mention the serial number of your device to support.

New product downloads:

This searchable repository has a wealth of information and it is continually updated with product alerts, links to solutions, and product patches, as well as extensive product usage information and thousands of technical tips.

Technical and product news:

To help keep you informed of evolving news and trends in application development and release management, Subscribe to our monthly newsletter and technical updates.

Support from GajShield Partners

The ideal support partner is your local reseller partner as they can provide you with remote telephone, email support and on-site support which includes installation, consultancy, security analysis and troubleshooting. Ask your local GajShield Gold Partner about their service and support plans.

GajShield Customer portal

Activate your Licenses

Login to your GajShield Customer Portal to activate and manage your appliance licenses

Manage Your Products

Check your subscribed services and renewal dates of your GajShield Products and Services

Manage Your Profile

Keep your account information and your organisation's details up to date by managing your profile

Visit Customer Portal

Get in touch with our technical support team.

Email: support@gajshield.com
Toll-Free: 1800-2200-32
Phone:: +91-22-6660 7450
Instant Messaging Support Standard Phone or Email Technical Support Hours: 24 x 7

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